The short version:reports are delivered instantly and can’t be un-read, so we don’t refund a report because of what it says or what you decided to do with the car. We do refund when something on our side went wrong. Email us within 3 days of purchase.
1. When We Refund
- The report failed to generate or couldn’t be delivered.
- You were charged more than once for the same report.
- We delivered a report for a different VIN than the one you entered.
2. When We Don’t
- You entered the wrong VIN. The VIN is shown on the checkout screen before you pay — please check it there.
- You disagree with the score, the verdict, or any estimate. Reports are informational estimates, not guarantees of price or outcome, as described in our Terms of Service.
- The report doesn’t include something we say up front we don’t cover — accident history, for example.
- You bought the car, didn’t buy the car, or found the same information somewhere else.
3. How to Ask
Email support@getautobear.comwithin 3 days of purchase with the email you used at checkout, the VIN, and what went wrong. A person reads every request and replies within 2 business days. We’ll tell you why, either way.
4. How Refunds Are Issued
Refunds go back to your original payment method through Stripe, typically within 5–10 business days depending on your bank. We’ll confirm by email when the refund is issued.
5. Report Bundles
Credits never expire, so unused credits aren’t refundable on their own. If a report you generate from a bundle fails (section 1), we restore that credit rather than refund cash. If we ever refund a bundle purchase in full, every remaining credit on it is cancelled — a refund returns your money or your credits, never both.
6. Chargebacks
Please contact us before disputing a charge with your bank — we resolve almost everything faster than a chargeback does, and a dispute on a delivered report is something we will contest. Chargebacks filed without contacting us may result in account suspension while we investigate.
7. Contact
Refund requests and questions: support@getautobear.com. This policy is issued by Data Fabrica SA LLC, a Virginia limited liability company, which operates AutoBear, and forms part of our Terms of Service.